We WANT you to get the training and skills

YOU need to provide your customers with the

very best experience possible…….

“Get a Special Price On Our Best Selling

Customer Service Training Manual Set!

Six of our most popular customer service training manuals

all in one specially discounted package!

Dear Friend,

     Customer Service skills are among the most important skills to have when it comes to running a successful business or being an important part in one. But sometimes getting these skills can be difficult, inconvenient, or prohibitively expensive. Because of this, we formed the customer Service Training Institute over 15 years ago with a mission to provide quality customer service training resources at affordable prices. Over the years we have constantly improved and upgraded or training manuals and the result has been a series of extremely effective, high quality customer service training manuals priced at a level within the reach of any budget.

Hi, my name is David and I am the founder of The Customer Service Training Institute.

Over the last 40 years I have had Customer Service experience in a wide range of companies from small indepenedent companies all the way up through Fortune 500 giants. I am a Certified Trainer in cutomer Service and I have spent my career training people just like you how to improve their skills and provide the very best customer experience to each and every customer.

It’s Not Just What You Do- It’s HOW You Do It that Counts!

When it comes to Customer Service, it is often how you do the things that make the difference between satisfying the customer or having them run for the door! Sometimes even the most well intnetioned act can result in customers becoming upset and leaving never to come back again. The worst part is that they may never tell you why they left!

When this happens you feel frustrated and disappointed. You wonder what you could have, or should have done, to handle the situation better. You wonder if you did, or said, something wrong. The problem is that it is too late to go back and make things right. What you need is to learn how to act and react correctly BEFORE the situation calls for action.

In other words, you need to learn how to act proactively.

The problem is that today, business competition is more fierce than ever before. customers have many more options and can afford to be more demanding and expect more from the businesses they choose to make their purchases. In other words, you need to go the extra mile and give your customers world class service! Because if you don’t provide world class service, your customers will go someplace else where they can get that level of service!

Knowledge is POWER! – Become a “Customer Magnet”!

The fact is, most of us really want to provide this great level of service but we just don’t know how to go about it. We want people to come to our business and buy from us and we are willing to do the things required to make that happen. But again, sometimes we just don’t know how to go about creating the perfect experience or even where to start! You see, wanting to do something just isn’t enough at times. You need the knowledge and skills to go with the desire. In other words, you need training!

But getting the training is sometimes difficult and good training tends to cost a lot of money. training seminars can cost several hundred dollars plus travel and meal expenses and those scheduled seminar might require taking time off from work to attend. College courses, if yo are lucky enough to find any, are very costly and extremely time consuming as well. Sometimes faced with these obstacles, people just give up trying to get the customer service training they need and the skills they require. And that’s a shame.

That is why The Customer Service Training Institute developed and perfected the self-paced training approach to customer service training. Self-paced training allows you to get the training you need without the huge expense and allows you to train in the privacy and comfort of your own home. that means no travel expenses, no time off from work, and no extra expenses! In as little as 15 minutes a day you can get the skills you need and be well on your way to improving performance and increasing your value in the workplace!

Our Manuals Are Fun & Easy To Read!

Nothing ruins training faster thana boring instructor or a boring text book! Our manuals are written so that everyone can easily read and understand them even if they have no prior experience in customer service! In other words, if you can read English, you can take our training! Our manuals get right to the point and are ot filled with fluff, fancy pictures or diagrams to fill up more pages. We give you the content you need and we give it to you in the fastest and most effective way possible!

You will be suprised just how fast and how easy it is to learn your new customer service skills! With our instant download technology, you can get started within minutes after completing thepayment process. In many cases, you can get started and start showing meaningful results in the same day! Try that with any class or seminar!

These are the customer service training manuals you get in this collection:

• Customer Service Basics
• Customer Service Recovery
• Conflict Resolution
• Customer Service for Frontline Personnel
• Customer Service Training for Service Technicians
• Great customer Service Over The Telephone

These manuals contain all the information, techniques, and processes you will need to take your career, and your business, to the next level of performance and beyond! All you need is a little bit of time and a little bit of effort. Our manuals take over from there!

What’s In It For You???

I’m going to be blunt here and state a very common fact. People will not do anything or purchase anything unless they see some kind of benefit in doing so. That is just human nature. So, let us just say that Customer Service Training skills are so important it is difficult to list them all on this page. But here are some of the major ones:

• Increased Customer Satisfaction
• Increased customer Retention
• Reduced Stress in the workplace and in your life in general.
• Customer Service Skills are among the most sought after skills in any industry.
• Self-paced training fits into your busy schedule.
• You get the skills you need in a short period of time with little or no inconvenience.
• The skills increase efficiency and productivity.
• Instant downloads get you started fast with same day results possible!

You Know the Skills You Need,

You’ve Seen the Benefits You’ll Receive……

Now See WHY You Need To Start Your Training NOW!!!

The hardest thing for anyone to do is try something new. As a rule, people tend to resist change. We find all kinds of excuses. It’s too hard, it’s too long, it’s too expensive, and so on. The fact is, though, we have worked hard to remove all of these escuses and roadblocks and more! In fact, we eliminated all of the excuses people could think of.

But we wanted to do even more. We wanted to make this the easiest possible decision you would ever have to make!

So we took the 6 most popular individual customer service training manuals and we put this one package together. Normally these manuals would cost over $87.00 if purchased separately and believe me, that is still a bargain as they are worth several times that! But we priced this entire set not at $87 but at the low, low price of just $37.95! That is less than $7 per manual!!!

To keep with our history of providing exceptional value to all our customers, we are even adding a 7th manual, 7 Days to Better customer Service” which will show you how to take your newly learned skills and integrate them quickly and effectively into your life and career! So we not oly give you the information and tools you need to succeed, we give you the action plan to help insure your success!

Why Are We Making This Offer????

Well, first of all, there is no “catch” to this offer. There is nothing else to buy, no hidden conditions, nothing like that at all. We figure that if we give you a great deal on these manuals and get you to try them, you will likely come back to us for more of your training needs or even recommend us to your friends. So we both win! You get a great price and we get to have our materials in the hands of more and more people.

Hey, There is No risk Whatsoever!

Look, I realize that you don’t know me and you know The customer Service Training Institute as just a website. Maybe you’re a little skeptical. I know I would be! So let me set your mind at ease and eliminate another “excuse”. We will give you a 30 day no hassle money back guarantee on your purchase. so you can purchase in complete confidence. Plus, to eliminate the last bit of worry, let us remind you that we use PayPal as our payment processor and you are also covered by THEIR customer gurantee as well!

This is a Limited Time Offer &

It is Available From this Page Only!

Just click on the PayPal button below and you will be taken to the payment processor and you will get the special price of just $37.95 for the entire set of 6 manuals plus the bonus manual. Please purchase on this page only! If youpurchase on another page and pay the $87 full price we will not be able to issue you a refund so please purchase from the button on this page only!