Taking Your Training & Performance to the Next Level!

     The Customer Service Training Institute has always taken extreme pride in our training materials. Over the last 20 years we have worked constantly to improve our training products and to make them more effective and more enjoyable, and most of all, easier and more convenient. We take pride is making our training the most convenient and effective customer service training it can possibly be. But, up until now, we have always been a little bothered by two of the obstacles that are present in any kind of training. Follow-up training, and keeping people motivated and engaged over the long term. These two issues have created major roadblocks for anyone learning new skills of any kind.

     Until now………

     Our Customer Service Mentor program picks up when conventional training is finished. The Customer Service Mentor program is designed to keep people motivated and excited and most of all, remain engaged in Customer Service. Customer Service Mentor keeps customer service training in the minds of those of us who want to provide the very best for our customers.

     You see, and some of you aren’t going to like this, but, most of us have a hard time keeping up our efforts over the long haul. Just ask anyone whoever made a New Year’s resolution to lose weight, stop smoking, learn something new or make any kind of change in their lives. They start out full of hope and excitment and commitment but by the end of January that is just a distant memory for most of us. It’s not that we are lazy, it is just that there is so much going on in everyone’s lives, we just lose focus over time.

     People have a lot of demands over the course of their lives. Family demands, work demands, health issues and other things just take time. A lot of time. The natural result is that some things just get pushed to the back of the priority chart because as new things come into our lives, others get pushed into the background. It’s not that we are lazy, we just lose focus. In other words, we need something to keep us motivated, energized, and engaged in what is important to us.

     Look at various programs that utilize support groups or constant focus. Weight loss programs that require weekly meetings, addiction treatment that have mandatory meetings, and support groups of all kinds are based on the simple fact that exposure to something on a constant basis helps keep us engaged and re-energized. In other words, constant reminders keep us focused on what we need to do.

     These meetings and reminders also provide another important piece of the puzzle: new information. By learning something new, or reading more about a particular subject or process, we help keep our thoughts and actions on the things that are important to us. In the area of customer service training, keeping engaged is important because there are always stories and articles coming out about how this situation was handled or what techniques was successful.

     By reading these articles and getting more information we accomplish two very important things. Frist, we help keep ourselves focused and thinking about customer service and the customer service experience. Second, we are constantly upgrading our skills and thought processes by being exposed to different situations and actions. By learning more about a subject, we give ourselves more “ammunition” that we can use to make informed decisions.

     There is one more extremely important benefit of keeping engaged and improving one’s skills. By learning more about any subject, you get to see things from many different points of view. We learn why something worked for one person but not for another. We see how several people handled the same situation and why they had success or why they failed. (You can learn an awful lot from failure!) You see, customer service is not a black and white field. What works today may not work tomorrow and what works on one customer might not on another. Those people who have the ability to learn from others will show greater results.

     The Customer Service Mentor program accomplishes great things by combining follow up support and training information with the opinions and ideas of many experts in the field of customer service training. Every day we search the internet for the best and most recent articles pertaining to customer service. We take those articles and bring them all into one place where our members can easily find them. Think about that for a moment. Think about what it would mean to you to have one place to go for the information you need about customer service.

     The Internet is a wonderful place with a wealth of information. However, sometimes finding that information takes time. A LOT of time. Millions of articles are out there and millions of websites are fighting for your attention. Sometimes using less than reputable tactics, a lot of these sites waste you time and ours and prevent us from finding the information we need quickly. That can be a real problem for those of us that do not have a lot of time to spend searching for what we need. That is where our Research Centers come into play.

     We created several “Resource Centers” where our members can go to find the information they need quickly and easily. All of these Resource Centers are available from their home page and it takes only minutes to find what you need when you need it. Search for something you need or just stop by once in a while to browse over what is new. Either way, you are spending minutes instead of hours or days getting the information you need! Our Resource Centers are very popular with our members!

     That leaves us with one last problem and that is how do we keep people engaged and focused on customer service with everything else going on in their lives? We had to figure out something that would keep people focused and engaged that only took a few minutes out of their hectic schedule. After a lot of brain storming and thinking, we came up with something we feel accomplishes our goal and a heck of a lot more!

     We developed a system that would send out e-mail messages to our members on a scheduled basis. Not a whole lot of them, just a few a month designed to remind them about customer service and give them something to think about. These messages are short and require only a couple of minutes to read. Plus, they come to you, you don’t have to remember to log-in or visit someplace to get them. They come to you saving you time and effort. In other words, it makes it effortless to stay motivated!

     The combination of all of this information provides our members with the information they need and the motivation to remain focused and engaged incustomer service. The program also has another huge benefit for those who use it. That benefit is that the messages our members receive are designed not only to inform, but to get people to think. Think about how somthing effects them and their business. How something could be used, or changed, to provide a better customer experience!

     Our members enjoy increased performance, higher customer satisfaction, improved customer retention, and superior overall customer service because they continue to think in the right direction and stay focused and motivated. While this program might not be for everyone, it is an awesome resource for those who are truly committed toi providing the very best customer service experience to their customers. Customer Service Mentor provides the tools and resources we all need to keep our skills at their best, keep us informed, and keep us prepared to provide the very best to our customers and our businesses.

     We hope you will give our program a try and become a member. It will likely be a decision you never regret and one that you will be happy with for years to come. As we have said since the day we started CSTI, knowledge is power. And there is a wealth of knowledge in Customer Service Mentor.